FAQ
Where is your GDPR privacy policy?
It's HERE we take your privacy seriously. Please remember that our privacy policy only relates to activity on pages with urls beginning www.teamworld.co.uk - the individual clubs, schools and other organisations linked from some webshop pages have their own policies, you can check if you have followed an external link by checking the url at the top of your browser. If you have any queries about GDPR please contact us.
How do I place an order?
The webshop you are viewing should display only the products that your organisation has chosen. Simply click on the product you are interested in to see further detail and any colour/style/size or personalisation options. Once you have selected your options and the quantity required, click add to cart, the cart frame will appear on the right hand side of your screen, then you can continue to browse the store. If you close or hide the cart frame, just click on the orange shopping bag icon at the top right of the screen to get it back. Once you are done, click 'view cart' at the bottom of the cart frame to check order details and then click checkout (you can chose to pay online by card, or to make payment offline - but please be aware that orders will not be processed until payment has been received). If you have any problems, please contact us.
How can I pay?
Secure payment is processed through Stripe. You can pay with a credit or debit card online, or if you prefer you can select offline payment and we can take card details over the telephone or in person at our offices. The transaction will appear on your statement as a payment to TeamWare Ltd (responsible for maintaining the TeamWorld platform and the product provider working on behalf of your organisation).
How much is delivery?
UK shipping is charged at a fixed rate of £4.95 per order for any quantity, you also have the option of free collection from our offices or from your club premises if a scheduled central delivery has been arranged (please check with your organisation that there is a nominated location & person for this).
International shipping rates are calculated at checkout and do not include any import fees or duties that your country may charge. You should check with local customs to determine any charges that you may have to pay to receive your order.
Can I collect?
You are welcome to collect, either from production in Fields End, Hemel Hempstead or from our Boxmoor studio, both choices are available at checkout.
How long do items take?
All bespoke branded products are made to order so delivery times vary, printed items should take approximately 10-14 working days, embroidered items can take up to 28days. If you need something delivered for a specific date, please contact us before ordering so we can confirm it is possible.
Can I return my order for exchange, credit or refund?
Plain stock products without your organisation's branding can be returned for exchange, credit or refund. However, personalised products cannot be returned so please ensure you check size information before ordering. We recommend ordering without personalisation if you are unsure of fit - products can be returned for personalisation afterwards, just add a note at checkout to request this.
Products that are branded to your organisation's specification may only be returned for exchange. Credits or refunds are only given at our discretion in exceptional circumstances and may be subject to a 20% re-stocking fee.
If you have received your order and have a problem, please contact us and we will do our best to rectify it.